ADDRESS Find out more ADDRESS CHANGES IN HEALTHCARE DIGITIZATION tm “Chronic Care Connect ”, using digital Transforming to improve technologies to better monitor patients customer satisfaction Air Liquide’s e-health solution offers monitoring center in constant contact The Group’s customers are changing AN OPEN ECOSYSTEM home monitoring for patients with with the patient and their physician. In and expressing new needs and usages. This approach is part of Air Liquide’s open chronic diseases. the event of an anomaly, an alert system Air Liquide leverages digital solutions innovation strategy, which includes col- notifies the center. For mild cases, and to meet these needs, in particular in laborating with external partners (tech- Remotely from a certified care center, with the treating physician’s agreement, terms of Assets management. nology institutes, SMEs, startups, etc.) to Air Liquide nurses can monitor patients a nurse will consult with the patient via accelerate the Group’s innovation. For who are at home with diabetes, heart telephone. If the patient’s condition By integrating the latest digital tools with- example, work carried out with the start- failure or respiratory insufficiency, thanks worsens or if an adjustment in treatment in its Large Industries production units, up Zelros resulted in the development of to digital technology. The patient uses seems necessary, the nurse transmits 47% Air Liquide can extract and analyze a chatbot that supports industrial opera- one or more connected measurement this information to the physician, who mo- operational data. Information obtained tors when they are performing mainte- system(s) (blood pressure machine, nitors the patient remotely and visits their Increase in likelihood helps optimize equipment maintenance, nance work. This contributes to greater pulse oximeter, glucose monitor, etc.) home for further treatment if needed. of survival one year anticipate incidents and facilitates de- operational efficiency which leads to a out(a) for chronic heart according to a physician-approved mo- failure patients who cision-making to improve the supply better performance and greater reliability, nitoring protocol. PROVEN EFFICIENCY benefited from this type of industrial gases to customers. By and thus more customer satisfaction. TM of monitoring automating and centralizing opera- The “Chronic Care Connect ” program is 1bn PERSONALIZED SUPPORT currently being rolled out in France and in tions, the Group can also optimize the Each piece of equipment is connected Spain. Air Liquide’s connected monitoring performances of a plant, and notably per day to a digital tablet enabling the patient to solution has demonstrated a significant in- (a) Herold R, et al. Telemedical Care and its energy consumption. This allows Monitoring for Patients with Chronic Heart That is the number of data access their own monitoring. The me- crease in likelihood of survival for patients Failure Has a Positive Effect on Survival. Air Liquide to generate efficiencies and points that Air Liquide collects dical data is transmitted and analyzed with chronic heart failure and a reduced Health Services Research, 2017 also to reduce its environmental impact at its 400 production sites https://www.ncbi.nlm.nih.gov/ remotely by nurses at the Air Liquide (a) pubmed/28138988. number of re-hospitalizations . (avoiding indirect CO2 emissions). around the world 22 23